booking & cancellation policy
Retainer & Payment
Upon your signature, GO PHOTO will reserve the time and date agreed upon, and will not make other reservations for that time and date. The CLIENT shall make a non-refundable retainer of 20% to the GO PHOTO to perform the services specified in the invoice.
Upon payment, GO PHOTO will reserve the time and date agreed upon by both parties exclusively for you. The full amount + any agreed upon additional travel fees must be paid at least 7 days prior to the date of PHOTOSHOOT. No services will be made until full payment is made. In the event that payment is dishonoured after payment has been made, no photos shall be released until a substitute full payment is made and clear funds have been received.
In the event that the Client requests to reschedule its session on account of illness, emergency, act of God or any cause outside its control, the retainer will be applied to a rescheduled session provided that notice is given at least 7 days prior to the scheduled PHOTOSHOOT (or reasonable notice in the case of an emergency).
Requests to reschedule by Clients for any reason other than a reason is at the discretion of GO PHOTO.
An additional $50 rescheduling fee must be paid by the Client on making a rescheduling request and GO PHOTO will be entitled to retain all amounts paid under this contract until the rescheduled PHOTOSHOOT.
The rescheduled session must be within 2 weeks of the original session date (or a longer period as agreed by GO PHOTO and Client in writing) and is subject to the availability of GO PHOTO. Any Client that is late arriving to the session will have the remaining amount of time allotted for the session. All additional time beyond the scheduled end time will be billed to the Client.
If Client cancels this agreement, giving less than 24 hours notice prior to the date of the PHOTOSHOOT or fails to show on time, all payments made to GO PHOTO will be forfeited and released to GO PHOTO unconditionally.
In the case of camera failure, inclement weather, or any other unforeseen incident that prevents GO PHOTO from shooting on a scheduled date a new date will be scheduled or client will be refund of their deposit, if applicable.
No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.
Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; GO PHOTO has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the CLIENT selected and paid for the photo and then GO PHOTO sent the CLIENT the correct photograph) it is then considered non-refundable. If a buyer has selected and purchase an incorrect photo, he/she must notify GO PHOTO, before receiving the “incorrect” photograph.
Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the CLIENT has already received the photograph, or any other reason. If a mistaken photo is sent to the CLIENT, as documented on the invoice, GO PHOTO will send the correct photo to the CLIENT free of charge.
Please reach out to GIN OUSKUN PHOTO if you have any questions.